Refund policy

Return & Exchange Policy

Effective Date: July 1, 2024

Welcome to Hayabyrabi.com. We value your satisfaction and strive to provide you with the best products and services. Please review our Return & Exchange Policy below:

Returns

We accept returns within 15 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Exchanges

We do not offer refunds. However, we are happy to offer exchanges for any item within 15 days of the delivery date. If you need to exchange an item for a different size, color, or a different product, please contact us by Email / Phone or WhatsApp and we will guide you through the process.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Sale items and gift cards

Process for Returns & Exchanges

1. Contact Us: Email us at info@hayaabyraabi.com with your order number, the item you wish to return or exchange, and the reason for the return or exchange.
2. Approval: Once your request is approved, we will provide you with instructions on how to return your item.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your exchange.

Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately by Email / Phone or WhatsApp so we can resolve the issue promptly.

Contact Us

For more information about our Return & Exchange Policy, if you have questions, or if you need assistance, please contact us at:

Email: info@hayaabyraabi.com
Phone: +92 315 4646021 (also available on WhatsApp)
Address: 87K, Commercial Area, DHA Phase 1, Lahore

Thank you for shopping with hayaabyraabi.com!